We have a very simple cancellation and refund policy.
All cancellations should be made before the booking time and prior to vehicle dispatch. If you need to cancel a booking please contact on +1 (647) 551-6060
In case the vehicle breaks down customer will be contacted and alternative arrangements will be done. If customer disagree than the refund will be process to customer.
In case of flight delay Taxi will wait for customer for an hour and if taking more than hour than arrangements will be done accordingly. So no need to worry about flight delay any more.
In case there is no flight delay or any communication from the customer about the delay than the cancellation will be done with 0% refund.
Taxi will wait for 15 minutes after reaching the destination without any extra cost, however, after 15 minutes there will be charge of $2.00 per minute. Note (we do not charge anything extra for flight delays waiting).
If you are eligible for refund based on cancellation and refund points mention above than refund will be processed within 10 days to the original source of payment done during taxi booking. In case any issue write us on email@example.com or call us on +1 (647) 551-6060
75% 12 hour prior
50% 6 hours prior
35% in last 6 hours
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